Terms of Service

Last updated: 2026

This is standard boilerplate provided as a starting point. Have your counsel review and finalize it before launch.

Agreement to terms

These Terms of Service govern your access to and use of the Verbose platform, websites, and related services. By accessing or using the service you agree to these terms. If you use the service on behalf of an organization, you represent that you are authorized to bind that organization.

The service

Verbose provides an agentic customer-experience platform that holds two-way conversations over SMS and voice, including intake, triage, answering, booking, and follow-up, with escalation to a human where configured. Features, limits, and pricing are as described in your order or plan.

Your responsibilities

You are responsible for:

  • the content, scripts, and rules you configure the agent to use, and for the conversations it conducts on your behalf;
  • obtaining any consent legally required to contact recipients by SMS or voice, and honoring opt-out requests;
  • complying with applicable messaging, telephony, and consumer-protection laws and carrier requirements; and
  • maintaining the security of your account credentials and API keys.

Messaging & telephony compliance

Messaging is subject to carrier and regulatory requirements, including 10DLC registration and mandatory opt-out (STOP) handling. Verbose provides tooling to support compliance — including opt-out and suppression handling — but responsibility for lawful, consented use of the service rests with the customer.

Acceptable use

You may not use the service to send unlawful, deceptive, harassing, or unsolicited content; to infringe others' rights; to attempt to disrupt or gain unauthorized access to the platform; or in violation of any applicable law or carrier policy. We may suspend use that poses a risk to the service or others.

Fees

Fees are as set out in your order or plan. Unless stated otherwise, fees are exclusive of taxes and non-refundable. Usage-metered charges are billed based on actual usage.

Intellectual property

Verbose and its licensors retain all rights in the platform and its software. You retain rights in your content. You grant Verbose the rights needed to operate the service and process conversations on your behalf.

Disclaimers

The service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, Verbose will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of the service is limited as set out in your agreement with us.

Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms or as permitted by your agreement. Provisions that by their nature should survive termination will survive.

Changes to these terms

We may update these terms from time to time. Material changes will be reflected by updating the date above and, where appropriate, by additional notice. Continued use after changes take effect constitutes acceptance.

Contact

Questions about these terms? Email legal@verbose.cx.