INDUSTRY — HVAC & HOME SERVICES
Zero missed-call revenue. Full schedules. Emergencies first.
The agent answers every call and text 24/7, captures the problem and address, prioritizes emergencies, books into dispatch, and reactivates old customers.
BActive
BlueRidge Home Services
SMS · Verbose agent
Just tried calling — my water heater is leaking everywhere. Do you do emergencies?
Sorry we missed you — yes, 24/7. Is water actively pooling near the unit?
Yes, the garage floor is soaked.
Marking this an emergency. A tech is free today at 2:40 PM at your address on Alder St — book it?
✓ Emergency booked · today 2:40 PM
THE PAINTechs in the field can't answer the phone. Missed calls are missed jobs, and the emergency goes to whoever answers first.
WHAT THE AGENT DOESAnswers every call and text 24/7, captures the problem and address, prioritizes emergencies, quotes ballpark ranges, books into the dispatch calendar, sends confirmations and reminders, and reactivates old customers for maintenance.
THE OUTCOMEZero missed-call revenue leak, full schedules, and more repeat maintenance business.
IN THE FIRST 90 DAYS
0Missed-call revenue leak
31%More booked jobs per month
24/7Emergency call coverage
Representative first-90-day results for home-services operators.
What the agent handles for you
24/7 call & text answering
Emergency triage & prioritization
Dispatch-calendar booking
Confirmations & appointment reminders
Ballpark quotes for common jobs
Maintenance reactivation campaigns
ON THE PHONE, TOO
It doesn't just text. It talks.
The same agent answers and places calls — natural conversation, real-time transcription, and the exact booking and escalation logic it uses over SMS.
- Answers every inbound call, 24/7
- Warm-transfers to a human with full context
- Outbound calls to qualify and confirm
Live call · Verbose voice agent
caller— My AC died and it’s 95 degrees — how fast can someone come?
agent— I can help. What’s the address, and is anyone in the home heat-sensitive?
caller— 314 Maple Court. My mom’s elderly, she lives with us.
agent— Flagging this priority. Our next tech can be there by 4:15 today — booking it now.
✓ Emergency booked · today 4:15 PM
Works with the tools you already run
Browse all 800+ →Bookings, contacts, and conversation events sync straight into your stack — calendars, CRM, and billing, in real time.
Jobber
Quickbooks
Google Calendar
Twilio
Stripe
Podium
Live in days. Proven in 30.
DAYS 1–3Point your main line and web leads at Verbose; set dispatch and emergency rules.
DAYS 4–10Every call answered 24/7 — emergencies flagged, jobs booked into dispatch.
DAYS 11–20Reactivation campaigns bring past customers back for maintenance.
DAYS 21–30Review recovered missed-call revenue and jobs booked per week.
Questions, answered
How does it prioritize emergencies?On the call it captures the problem and urgency, flags emergencies, and can dispatch or warm-transfer immediately while routine jobs are booked into the calendar.
Does it connect to our dispatch software?Yes — bookings write straight into your scheduling and dispatch tools in real time.
Can it give price estimates?It shares ballpark ranges you define for common jobs, then confirms on-site pricing with the tech.
What about slow seasons?It runs reactivation campaigns to past customers for maintenance and tune-ups, keeping the schedule full year-round.